Management Briefs: Bullying & Harassment By: Frank Scott Lennon, Margaret Considine

Management Briefs: Bullying & Harassment (Values and Best Practice Responses)

About the Book: This comprehensive guide, authored by Frank Scott-Lennon and Margaret Considine, delves into the critical issues of bullying and harassment in organizational settings. Published by Viva Books Private Limited in 2015, this paperback book (ISBN-13: 9788130930664) is a must-read for managers, HR professionals, and anyone seeking to understand and address these pressing workplace concerns.

Key Features

• Comprehensive Coverage: Spanning 104 pages (Height: 229 mm, Width: 153 mm), the book provides an in-depth exploration of bullying and harassment, ensuring no stone is left unturned.
• Practical Insights: The authors, with their extensive experience, offer practical solutions and best practice responses to help manage these situations effectively.
• Holistic Approach: The book goes beyond just defining bullying and harassment. It explores victim perspectives, proactive managerial responsibilities, and the creation of a culture of dignity at work.

Chapter Breakdown

The book is structured into 11 chapters, each focusing on a specific aspect:

1. Introduction: Sets the stage with definitions, the importance of dignity and respect, and empowerment strategies.
2. Typical Bullying Behaviour in Organisations: Explores bullying behaviour types and proactive managerial responsibilities.
3. Harassment & Sexual Harassment: Covers possible grounds of discrimination, harassment mediums, and examples of harassment behaviours.
4. Victim Perspectives and Feelings: Delves into understanding victim perspectives, intention vs impact, and conflict resolution styles.
5. Standing up for Oneself: Offers 5 assertive steps to 'standing up' and planning an approach to the bully.
6. Initial Responses: Best Practice for Managers: Emphasizes listening with empathy, useful forms of words, and coaching victims.
7. Mediation Processes: Explains agreement on a mediator, terms of reference, and the skills of a good mediator.
8. Formal Investigations: Covers appointment of investigator, investigation procedure tips for complainants and respondents.
9. Best Practice Procedures: The 7 Ps are outlined: Policies, Procedures, Protocols, Sound Organisation Practices, People-centric approach, Places for privacy, Prevention tools.
10. Establishing a Culture of Dignity at Work: Highlights the role of senior management in prioritizing dignity and respect, focus on values, and enabling conditions.
11. Conclusion: Emphasizes empathy, care, informal mode, local level resolution, and best practice at all stages.

Why Choose This Book?: With its comprehensive coverage, practical insights, and holistic approach, 'Management Briefs: Bullying & Harassment (Values and Best Practice Responses)' is an invaluable resource for anyone seeking to understand and address bullying and harassment in the workplace. Order your copy today!