Third-Party Merchant Return & Refund Policy Disclosure
1. Scope & Non-Commitment Disclaimer
Because PriceHunt is not an e-commerce seller, retailer, or marketplace, PriceHunt makes no commitments, guarantees, or warranties regarding the returnability, replacement terms, or refund eligibility of any product.
Each merchant platform operates its own commercial terms and conditions. The availability of returns, the applicable return window, return shipping fees (if any), and whether a product is eligible for replacement, technician inspection, or refund depends exclusively on the policy of the store from which you purchase.
2. Variations Across Stores and Products
Return and refund policies differ substantially across stores, categories, and sellers:
- Product-Specific Policies: While many electronic products may offer a replacement or return window on stores like Amazon or Flipkart, certain items (e.g. hygiene products, opened software, consumables, screen protectors, or customized accessories) may be designated as non-returnable by the seller.
- Category Differences: Major appliances (such as Televisions, Air Conditioners, and Refrigerators) frequently require an authorized brand technician inspection before a replacement or refund can be authorized by the merchant.
- Seller Terms: Third-party marketplace sellers on platforms like Flipkart or Amazon may specify different return terms compared to items fulfilled directly by the platform.
- Promotional & Clearance Items: Certain deep-discount or clearance sales on partner platforms may have modified return terms as specified on their product listing.
3. How to Verify Return Terms Before Purchasing
We strongly urge all buyers to check the destination store's terms before completing payment:
- Inspect the Store Product Page: On the merchant platform, locate the return policy section (usually displayed near the price, "Buy Now" button, or product specifications).
- Check Return vs Replacement: Verify whether the merchant offers a full refund, an exchange, or a free replacement for the specific SKU.
- Review the Return Window: Note the exact number of days permitted to initiate a request after delivery.
4. How to Request a Return or Refund
If you have purchased an item through a link on PriceHunt and need to initiate a return, exchange, or refund:
- All return requests must be submitted directly to the merchant website where the order was placed.
- Log into your account on the merchant site (e.g., your Amazon, Flipkart, or Croma account).
- Navigate to the merchant's "Your Orders" / "Order History" section.
- Select the order and follow the merchant's on-screen instructions to request a return, replacement, or refund.
5. Refund Processing & Disbursement
All financial transactions and refunds are handled exclusively by the destination merchant and their licensed payment gateway partners. PriceHunt does not collect payments, hold customer funds, or execute refunds. The timeline and method of refund (e.g., credit card, UPI, store wallet, or bank transfer) are governed by the merchant's refund policy.
6. Inquiries & Navigation Support
If you have general inquiries about how our price comparison tool functions, you may contact our team:
Support Desk: support [at] pricehunt.com
Business Hours: Monday – Saturday: 10:00 AM – 6:00 PM IST
Please note: For order cancellations, delivery updates, or return approvals, you must contact the selling merchant directly.